Help Centre

Manage user accounts, engineer profiles, permissions, and coverage areas to ensure the right engineers receive the right jobs.

How To Add Skillsets To An Engineer Profile

Learn how to efficiently update technician skillsets within the ServiceMate portal. This guide ensures your team members are correctly categorized, allowing for better job assignment.
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How to Add a Postcode Area to an Engineer

Learn how to assign postcode areas to engineers in ServiceMate. This guide explains how to add new postcode coverage to an engineerโ€™s profile so the system can automatically offer them jobs in the correct locations when scheduling repairs.
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