Supported by AI
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Capture the Rating Plate
Take a photo of the appliance rating plate directly from the job using your phone or device.
Book jobs, schedule engineers, and track parts in one system built for white goods repair
Supported by AIAppliance Repair Job Management Software for Engineers...
Whether you’re a sole trader or running a multi-engineer operation, ServiceMate gives you complete control over your appliance repair workflow. Everything is centralised to help you complete more jobs per day and increase profitability.
Works with the Tools You Already Use
Everything You Need to Run Your Business
Built for Engineers Who Want More Control
ServiceMate is a job management system built specifically for appliance repair engineers and white goods businesses. Whether you are a sole trader or managing a growing team, it helps you reduce admin, track parts, schedule engineers and stay in control of your entire repair workflow so you can complete more jobs per day and increase profitability.
Job Management
Manage every job from booking to completion in one system. Track fault descriptions, engineer notes and full job history so nothing gets missed.
Engineer Scheduling
Assign jobs, manage engineer availability and keep your schedule organised without spreadsheets or manual planning.
Parts Tracking
Track parts ordered, fitted and returned across every job. Reduce repeat visits and stay in control of your parts workflow.
Trusted by Engineers Across the UK
★★★★★
We SO love the ServiceMate system overall - it saves so much time and everything is easy to set up and streamline. Compared to other systems we've worked with, it's ace. 🙂
★★★★★
It's literally the biggest timesaver in my life and I'm not sure how I could ever cope without it now. Worth every penny!
★★★★★
ServiceMate has completely transformed how we run our business. Everything is so easy to organise and it’s saved us hours every single week. Honestly can’t imagine going back to how we worked before.
★★★★★
Absolutely brilliant system. It keeps everything in one place and makes the whole job flow so much smoother. We’ve tried a few others but this is by far the best.
★★★★★
We’ve been using ServiceMate for a while now and it’s made a massive difference. Everything is streamlined and easy to manage. Wish we had found it sooner!
Cutting Edge Technology
Identify the Right Parts Instantly
Take a photo of the appliance rating plate and let ServiceMate identify the correct parts for that exact machine
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AI Identifies the Appliance
ServiceMate reads the model and manufacturer from the image and matches it to the correct appliance automatically.
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Choose the Right Parts
View only the parts that match that specific appliance, removing guesswork and reducing ordering mistakes.
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Order with Confidence
Select and request parts directly from the job, helping improve first-time fix rates and reduce repeat visits.
ServiceMate Features
The tools that keep your team moving
From bookings and communication to payments, stock control and reporting, ServiceMate gives your team one connected platform to run jobs efficiently from start to finish.
Operations
Cloud Based Job Board
Board Access every job in real time from anywhere, keeping your office and engineers fully connected.
- Live job updates across the team
- Full shared visibility
- User permission control
Communication
Customer Messaging
Keep customers informed with instant communication directly from your job system.
- Send and receive SMS messages
- Email updates from job records
- Communication history logged
Payments
Integrated Payments
Collect secure payments instantly with built-in Stripe integration.
- Accept payments on site
- Secure Stripe processing
- Automatic payment records
Administration
Quotes & Invoicing
Create professional quotes and invoices in seconds directly from your job system.
- Send quotes instantly
- Generate invoices automatically
- Track payment status
Scheduling
Route Planning
Plan daily engineer routes efficiently and reduce travel time between jobs.
- Optimised daily routes
- Clear engineer schedules
- Integrated mapping tools
Inventory
Parts & Stock Control
Manage appliance parts, suppliers and engineer stock all in one system.
- Track parts inventory
- Link supplier information
- Assign parts to jobs
Insights
Business Reporting
Understand performance with simple reports covering jobs, revenue and engineers.
- Custom report generation
- Email report delivery
- Track business performance
Support
Community Support
Access help, guidance and advice through the ServiceMate community.
- Community help forum
- Quick troubleshooting guides
- Direct support assistance
Simple Pricing
Clear pricing built for growth
ServiceMate is based on supplying efficiency of any company size. Unlike other companies there are no hidden costs. So for just £129 you have access to the entire repair management application, no fixed term contract and with only £59 per user you will be saving hours a day on admin work, creating more opportunities for work.
We have proven that if only one of your engineers has 10 jobs in a day, ServiceMate will save at least 15 minutes per job. Imagine that throughout your whole business? That’s a lot of time saved that can be replaced with more important aspects of your business!
per month ex. VAT
per month ex. VAT
for a fully tailored quotation
Powerful Integrations
Integration is a huge part of any software
With ServiceMate our aim is to simplify you business, that is why with integration you can connect to plenty of other softwares. Want to take payments? Simple! ServiceMate uses Stripe, so you can take payment with ease. Need to find the customer? No problem, once you have input the customer details ServiceMate connects to “Maps” so you can easily be directed straight to the job.
Stripe
Accept card payments on-site or online, send secure payment links, collect deposits, and reduce unpaid jobs while keeping every transaction linked to the correct job.
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QuickBooks
Automatically send approved invoices to QuickBooks and sync payments from ServiceMate, keeping your accounts accurate, up to date, and free from manual entry or duplication.
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TrustPilot
Automatically request reviews after completed jobs, helping you collect more customer feedback, build trust, improve your online reputation, and win more appliance repair work.
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ASWO
Search parts by model, manufacturer, or part number with diagrams and galleries, then order and track everything directly within each job to improve accuracy and reduce delays.
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Connect
Search and order parts by model, manufacturer, or part number directly within ServiceMate, keeping all requests linked to jobs and improving accuracy across your repair workflow.
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Send messages, updates, and reminders directly from each job, keeping all communication organised in one place while reducing missed appointments and improving customer response times.
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Xero
Send approved job invoices directly to Xero and sync payments from ServiceMate, ensuring your accounts stay accurate, consistent, and fully aligned with your repair workflow.
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What3Words
Add precise location data during booking to help engineers find properties faster, avoid delays, and navigate directly to the correct address without relying on unclear directions.
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BCH Digital
Take secure payments over the phone using dial tones without handling card details, while linking every transaction to a job and keeping your records accurate.
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