1
Click on Settings
Click Settings in the main navigation menu. This opens the configuration area where you can manage system-wide options for your ServiceMate account.
Learn how to configure the email address that appears as the sender when ServiceMate sends emails to customers. This allows you to use your own business email address so replies from customers are delivered directly to your inbox.
2
Click on Company Setup
From the settings menu, click Company Setup. This section contains your company details and communication settings, including the email address used when sending messages to customers.
3
Click on Email Management
Within Company Setup, expand the Email Management section. This collapsible section contains the settings used to control how emails are sent from ServiceMate, including the address that appears as the sender for customer communications.
4
Enter the From Name
Enter the name you would like customers to see as the sender in the From Name field. This is typically your business name, so customers can easily recognise who the email is from.
5
Enter the From Email Address
Enter the email address you would like customer emails to be sent from in the From Email field. This is the address that will appear as the sender when ServiceMate sends emails, and any customer replies will be sent to this email address.
Your email settings have been saved automatically. All future emails sent to customers from ServiceMate will now be sent using this From Name and From Email address.
