Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our Privacy Policy (accessible here) which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.
1. Who we are
This website is operated by Servicemate (UK) Limited of 12 The Office Campus, Paragon Business Park, Wakefield, West Yorkshire, England, WF1 2UY.
2. Our website
This cookie policy relates to your use of our website, www.servicemate.app and any of our other websites on which this policy is published.
Throughout our website we may link to other websites owned and operated by certain trusted third parties. These other third party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third party websites, please consult their policies as appropriate.
3. Cookies
A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device, interact with you and store some information about your preferences or past actions.
For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users and interact with them. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.
For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.
4. Consent to use cookies and changing settings
We will ask for your permission to place cookies or other similar technologies on your device, except where they are essential or ‘strictly necessary’ for us to provide you with a service that you have requested (see below).
You can accept or withdraw any consent to the use of non-essential cookies or manage any other cookie preferences (other than those deemed essential or ‘strictly necessary’) by using our privacy dashboard that appears on our website. It may be necessary to refresh the page for the updated settings to take effect.
5. Our use of cookies
The table below provides more information about the cookies we use and why:
| Cookie | Domain | Type | Description | Duration |
|---|---|---|---|---|
| ls_smartpush | servicemate.app | Necessary | This cookie is set by the provider Litespeed Server. This cookie allows the server to store the settings and to improve performance of the site. | 2 months |
| cookie_consent_level | servicemate.app | Necessary | This cookie is set by the website to maintain your chosen Cookie tracking level. | 365 Days |
| _gid | servicemate.app | 3rd party – Tracking | Used to distinguish users. For more information, please visit www.google.com/policies/privacy/partners/ | 1 Day |
| _ga | servicemate.app | 3rd party – Tracking | Used to distinguish users. For more information, please visit www.google.com/policies/privacy/partners/ | 730 Days |
| _gcl_au | servicemate.app | 3rd party – Tracking | Used to measure ad and campaign performance and conversion rates for Google ads. | 90 Days |
| _fbp | .facebook.com | 3rd Party – Tracking | Facebook can use this cookie for event tracking and remarketing purposes. | 180 days |
6. How to turn off all cookies and consequences of doing so
If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.
For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.
7. How to contact us
If you wish to contact us please send an email to data@servicemate.app, write to Servicemate (UK) Limited, 12 The Office Campus, Paragon Business Park, Wakefield, West Yorkshire, England, WF1 2UY or call 0333 016 9622.
8. Do you need extra help?
If you would like this notice in another format (for example: audio, large print, braille) please contact us (see How to contact us above).
9. Changes to this policy
This policy was published on 27th April 2021.
We may change this policy from time to time, when we do we will inform you on our website.
